How It Works
From Missed Calls to 24/7 Dispatch Coverage in 7 Days
Most home services companies lose between 20% and 35% of their inbound calls every week. Not because their service is bad. Not because their team does not care. But because emergencies don't not wait for business hours, and your crew is already on a job site when the next urgent call comes in.
Grace is your AI dispatcher. She answers every call, qualifies every lead, handles insurance questions, and books the job -- around the clock, every day of the year. Here is exactly how we build her for your company and get her live in 7 days.
Step 1: Your Free Missed Revenue Audit
Before we build anything, we do the math together.
We start with a short discovery call where we look at your current call volume, your after-hours patterns, your average job value, and your current close rate. From those four numbers, we calculate exactly how much revenue is slipping through the cracks every month in the form of missed calls, unanswered voicemails, and slow follow-ups.
Most home services companies we work with are losing between $17,000 and $42,000 per month in recoverable revenue. That is not a sales pitch. That is arithmetic. A company receiving 200 calls per month with a 27% missed call rate, a $5,000 average job value, and a 35% close rate is losing roughly $9,450 every single month just from missed calls -- before you even factor in after-hours leads, slow follow-up, and lost referrals.
You will leave this call with a detailed revenue recovery projection specific to your company. There is no obligation and no pressure. If the numbers do not make sense for your situation, we will tell you.
Step 2: We Build Your Custom Grace
Once you decide to move forward, our team gets to work building your version of Grace. This is not a generic chatbot. Grace is customized from the ground up to represent your company.
We train Grace on:
Your company name, service area, and the specific services you offer. She learns your pricing ranges, your typical response times, and the geographic boundaries you serve.
Your intake process. Grace learns the exact questions your best sales rep asks when a new call comes in.
Your service protocols. Grace knows how to talk to homeowners about the whole process.
Your escalation rules. Grace knows when to stay on the call and handle it herself, and when to immediately transfer to a human. She escalates instantly and handles it completely.
You review and approve everything before Grace ever answers a real call. We do test calls so you can hear exactly what your customers will hear.
Step 3: Integration With Your Existing Systems
Grace does not require you to change your phone system, your CRM, or how your team operates. We connect her to what you already use.
Phone integration: We set up call forwarding rules so Grace answers when your main line is busy, when calls come in after hours, or whenever you choose. You can deploy her as your primary answering agent or as overflow coverage -- your choice. The setup takes less than 30 minutes and requires no new hardware.
CRM integration: Grace logs every call, every lead, and every booked appointment directly into your CRM. If you use ServiceTitan, JobNimbus, Jobber, or a custom system, we connect her so no lead ever falls through the cracks. Every caller gets a record, every job gets a follow-up, and you have a complete audit trail of every conversation.
Calendar and dispatch integration: When Grace books an emergency assessment, she puts it directly on your dispatch calendar with all the relevant details -- contact information, damage type, affected area, insurance status, and any notes from the call. Your dispatcher sees a fully qualified lead, not just a name and phone number.
Step 4: Go Live and Start Recovering Revenue
Grace goes live within 7 days of your approval. From that point forward, she is answering calls, qualifying leads, booking jobs, and following up with every prospect who did not book on the first call.
What happens in the first 30 days:
The first week is about refinement. Our team monitors every conversation Grace has and reviews the transcripts daily. We adjust her responses, tighten her intake questions, and make sure she is handling edge cases the way you would want. You will receive a weekly report showing how many calls she handled, how many jobs she booked, and how many leads are in follow-up.
By the end of the first month, Grace is typically running at full performance. Most of our clients see a 30% to 50% increase in booked jobs from the same call volume within the first 60 days -- not from more advertising, but from capturing the leads they were already paying to generate.
Step 5: Ongoing Monitoring and Improvement
Grace is not a set-it-and-forget-it tool. Our team monitors her performance every week and makes continuous improvements based on real call data.
When your services change, Grace updates. When you expand your service area, Grace updates. When insurance carriers change their claims processes, Grace updates. You never have to worry about her giving outdated information to a customer.
You also get a monthly performance report showing your total calls handled, jobs booked, revenue recovered, and any patterns we are seeing in your call data. If a particular type of call is converting at a lower rate, we dig into the transcripts and fix it.
The 7-Day Timeline
Day 1 | Discovery call and revenue audit
Day 2-3 | We build Grace's training and knowledge base
Day 4 | You review and approve Grace's scripts and scenarios
Day 5 | Integration with your phone system and CRM
Day 6 | Test calls and final adjustments
Day 7 | Grace goes live
Ready to See How It Works?
The fastest way to understand what Grace can do for your company is to talk to her yourself. Call Grace right now and ask her anything, ask as if you are one of your customers and see how she handles it! She will show you exactly what your customers will experience.
Then book a 15-minute discovery call with our team to see your personalized revenue recovery projection.
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