Results
What Home-Services Companies Experience When Grace Goes to Work
The question every restoration company owner asks before deploying an AI receptionist is the same: does it actually work, and what does "working" look like in real numbers?
This page answers that question directly. Below you will find the specific outcomes our clients experience, the metrics we track, the math behind the revenue recovery numbers, and honest context about what to expect in your first 30, 60, and 90 days.
The Core Problem Grace Solves (And Why It Is So Expensive)
Before we talk about results, it helps to understand the exact problem Grace is solving, because most company owners significantly underestimate how much it is costing them.
The average home-services company misses between 20% and 35% of inbound calls. Some of those missed calls are existing customers with questions. But a meaningful portion -- typically 40% to 60% of missed calls -- are new emergency leads. People who called because they need immediate help right now.
What Clients Typically Experience
In the first 30 days: The most immediate and visible result is after-hours coverage. From day one, every call that comes in outside your office hours gets answered by Grace instead of going to voicemail. For most companies, this alone recovers 8 to 15 jobs per month that were previously being lost entirely.
You will also notice a change in the quality of leads that reach your dispatch team. Because Grace handles the initial intake -- asking the right questions, qualifying the damage type and extent, confirming the entire situation -- your dispatchers receive more complete information on every lead. Less time spent calling back to gather basic information. More time spent on actual dispatch and job management.
In days 30 to 60: By the end of the second month, Grace has typically handled several hundred calls and our team has refined her responses based on real conversation data. Her performance improves measurably during this period. Edge cases that required escalation in the first few weeks she now handles independently.
Most clients see their booked job rate from the same call volume increase by 30% to 50% during this window. This is not from more advertising spend. It is from capturing leads that were already coming in but not being converted.
In days 60 to 90: By the third month, Grace is fully optimized for your specific call patterns, your service area, and your customer base. The revenue recovery numbers stabilize and become predictable. You have a clear picture of how many calls she handles per month, how many jobs she books, and what your return on investment looks like.
At this point, most clients also begin using Grace for lead follow-up -- automatically reaching back out to prospects who called but did not book, at the right intervals, with the right message. This follow-up sequence typically recovers an additional 10% to 20% of leads that would otherwise have gone cold.
Specific Outcomes Our Clients Report
More jobs booked from the same call volume.
The most consistent result across all of our clients is a 30% to 50% increase in booked jobs from the same number of inbound calls. This happens because Grace answers calls that would have gone to voicemail, handles them competently, and books the assessment before the homeowner has a chance to call a competitor.
100% after-hours coverage.
Every call that comes in outside your office hours gets answered on the first ring. For companies in storm-prone markets, this is transformative during high-volume weather events. Instead of losing dozens of jobs during a storm because your office team is overwhelmed, Grace handles the overflow and your call-to-job conversion rate stays consistent.
Faster response times.
The average time between a homeowner calling a home-services company and receiving a substantive response is 45 minutes to several hours for companies without AI dispatch. With Grace, the response is immediate. She answers on the first ring, handles the call completely, and the homeowner leaves the conversation with a scheduled assessment and a clear understanding of next steps. In a category where speed of response is the primary competitive differentiator, this is a significant advantage.
Reduced office staff burden.
The calls that Grace handles -- after-hours emergencies, overflow calls, customer questions, routine inquiries from existing customers -- represent a significant portion of your office team's daily workload. When Grace takes those calls, your office staff can focus on higher-value activities: managing active jobs, building insurance adjuster relationships, handling complex customer situations that genuinely require human judgment.
Consistent intake quality.
Every call Grace handles produces a complete, structured lead record with the same information fields filled in: damage type, affected area, insurance status, contact information, preferred appointment time, and any relevant notes from the conversation. This consistency makes your dispatch process more efficient and reduces the number of callbacks your team has to make to gather missing information.
Improved customer experience during emergencies.
Homeowners dealing with sudden emergencies are frightened and confused. They want to talk to someone who knows what they are doing and can tell them what to do right now. Grace is trained to handle these calls with calm authority -- explaining what steps the homeowner should take while waiting for the crew, reassuring them about the entire process, and giving them a clear timeline for when to expect your team. Clients consistently report that their customers mention the quality of the initial call experience in their reviews.
The Revenue Recovery Math
The simplest way to think about Grace's return on investment is to calculate your monthly missed revenue and compare it to her monthly cost.
Your monthly missed revenue formula:
(Monthly calls) x (Missed call rate) x (Percentage that are new leads) x (Average job value) x (Close rate) = Monthly missed revenue
Example for a company with 150 calls per month:
150 calls x 25% missed rate x 50% new leads x $4,500 average job x 30% close rate = $25,312 per month in missed revenue
Grace's monthly cost: $497 per month.
Return on investment: Even if Grace recovers only 10% of your missed revenue, she pays for herself many times over. Most clients recover 40% to 70% of their previously missed revenue within the first 60 days.
What Grace Cannot Do
We believe in being direct about limitations, because a client who has accurate expectations is a client who stays long-term.
Grace is not a licensed contractor and cannot provide binding estimates or formal assessments. She can give general pricing ranges and explain your process, but she will always be clear that a formal estimate requires an on-site assessment by your team.
Grace cannot replace the judgment of an experienced project manager on a complex job. She handles intake, qualification, and booking. The technical expertise of your team is what closes the job and delivers the work.
Grace is not a magic solution to a broken sales process. If your team has a low close rate on jobs that are properly qualified and scheduled, that is a sales and operations problem that Grace cannot fix. She gets qualified leads in front of your team. What your team does with those leads is up to them.
Grace performs best when she has been properly trained and is being actively monitored and refined. Companies that treat her as a set-it-and-forget-it tool see lower results than companies that engage with the weekly performance reports and work with our team to continuously improve her responses.
Seeing Is Believing
The most persuasive thing we can show you is not a case study or a revenue projection. It is Grace herself.
Call Grace right now and talk to her as if you are one of your customers.
Then book a 15-minute call with our team. We will show you your personalized revenue recovery projection and answer any questions you have about implementation.
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